Ol'kalou FOSA Building, Ol'kalou Nyahururu road
+254 723-836421

Service Charter

OUR SERVICE STANDARDS
Utmost 20 Minutes Services
  • Cash/cheque deposits
  • Over the counter withdrawals
  • ATM and cheque book collection
  • General enquiries
  • ATM card blocking
  • Bankers cheque
Utmost 1 hour Services
  • Account opening
  • FDR Processing
  • Dormant Account Activation
  • Internal Funds Transfer
  • Statement Processing
  • Money gram/Western Union
 Utmost 24 hours services
  • Salary/Pension Processing
  • RTGS/EFT remittances
  • Bank standing orders processing
Utmost 3 week Services
  • ATM/ FOSA Card processing
  • Cheque book Processing
Utmost 1 hour – Short term loans
  • Emergency 12 & 24
  • School fees
  • Special loans
  • Advances
  • Refunds
  • Mkopo Mashinani

Spot cash registration and PIN generation – 72 hours Agency card processing – 1 week

Utmost 3 hours – Long term loans
  • Normal loan
  • FOSA/ Karibu loan
  • Premium loan

Asset finance and group premium loans upon perfection of the securities.

TO Contact Us
  • Head Office
  • Nyahururu Branch
  • Maralal Branch
  • Ndaragwa Branch
  • Miharati Branch
  • Gilgil branch
  • Naivasha Branch
  • Haraka Branch
Office Telephone Numbers
  • 0723 -836 421/ 0733 416 492  Hotline: 0731 638 930
  • 0725- 562016
  • 0788-975724/0707-937575
  • 0707-805 818/0788-975698
  • 0711-727714/0732-827081
  • 0727-172775/0736-500971
  • 0754-507679
  • 0731-028088
  • 0727-072991

Monday to Friday 8.00 am to 4.00 pm
Sartuday 8.00 am to 12.00 noon