Service Charter

OUR SERVICE STANDARDS

Utmost 20 Minutes Services

  • Cash/cheque deposits
  • Over the counter withdrawals
  • ATM and cheque book collection
  • General enquiries
  • ATM card blocking
  • Bankers cheque

Utmost 1 hour Services

  • Account opening
  • FDR Processing
  • Dormant Account Activation
  • Internal Funds Transfer
  • Statement Processing
  • Money gram/Western Union

 Utmost 24 hours services

  • Salary/Pension Processing
  • RTGS/EFT remittances
  • Bank standing orders processing

 Utmost 3 week Services

  • ATM/ FOSA Card processing
  • Cheque book Processing

 

 Utmost 1 hour - Short term loans

  • Emergency 12 & 24
  • School fees
  • Special loans
  • Advances
  • Refunds
  • Mkopo Mashinani

 Utmost 3 hours - Long term loans

  • Normal loan
  • FOSA/ Karibu loan
  • Premium loan

Asset finance and group premium loans upon perfection of the securities.

 Spot cash registration  and PIN generation - 72 hours Agency card processing - 1 week  
 TO Contact Us  
 Head Office

 0723 -836 421/ 0733 416 492

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Hotline: 0731 638 930

 Engineer Branch 0725- 562016
 Nyahururu Branch 0788-975724/0707-937575
 Maralal Branch 0707-805 818/0788-975698 
 Ndaragwa Branch 0711-727714/0732-827081
Miharati Branch 0727-172775/0736-500971
Gilgil branch 0754-507679
Naivasha Branch 0731-028088
Haraka Branch 0727-072991

Business Hours

Monday to Friday 8.00 am to 4.00 pm

Sartuday 8.00 am to 12.00 noon

 

Our Partners

Contact Us

HEAD OFFICE:

OL'KALOU FOSA Building,

OL’Kalou/Nyahururu Road:

P.O Box 259-20303,OL’KALOU

TEL: 051-8000822, Fax 020-2071205

CELL: 0723-836421;0733-416492, Hotline: 0731638930

E-mail: info@towersacco.co.ke

Website: www.towersacco.co.ke.